Listening or Voice Input will not start

  • Wait for the transcription-model status to finish. I block audio capture until required resources are ready.
  • Open Permissions and confirm all four permissions are allowed.
  • Check that no permission row says a restart is required.
  • Stop an active meeting before running an Action Skill; Action Skills are unavailable while I am Listening.

I cannot hear one side of the meeting

  • Confirm Microphone access for your voice and in-room participants.
  • Confirm System Audio access for remote participants.
  • Expand the floating control and verify the selected microphone.
  • Use headphones to reduce echo, or test the optional Acoustic Echo Cancellation setting.

Screenshots are missing

  • Open Settings → Meeting → Smart screenshot and enable meeting-screen detection.
  • Confirm Screen Recording access.
  • Expand the floating control and choose the correct meeting window.
  • Keep the relevant browser tab or app window visible. Screenshots pause when I lose the target.

An Action Skill does not paste

  • Confirm Accessibility access.
  • Place the cursor in an editable text field before running the Skill.
  • Try Show in overlay to verify that the Skill itself completed.
  • Some secure or custom fields reject automated insertion; copy the reviewed result manually.

A meeting is still processing

Keep Shadow open. If the Mac was busy, I may finish transcription after Listening stops. Another meeting can also be ahead of it in the processing queue.

Vault changes are not appearing

  • Keep Shadow open until the current vault update finishes.
  • Confirm the folder still exists and is writable.
  • Review any external-change, deletion, or unsynced-file notice in the app.
  • Avoid editing the same managed file in Shadow and another editor at the same time.
  • Open SHADOW.md to confirm which files and edits are supported.

A permission looks allowed but Shadow disagrees

If you moved or replaced the app, macOS may retain a grant for an older copy. Open System Settings → Privacy & Security, remove the stale Shadow entry if needed, open the current app from Applications, grant access again, and restart when prompted.

If the problem continues, use Feedback in the sidebar or contact support@shadow.do. Describe what you expected, what happened, and the last safe step you completed. Do not include transcripts, screenshots, or other sensitive content unless support explicitly requests a safe way to share it.