Shadow - Terms of Service
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Taper Labs, Inc., operating under the brand name Shadow (“Taper Labs,” “Shadow,” “we,” “us,” or “our”), manages and provides access to the Shadow website at https://shadow.do, as well as our macOS application, related websites, applications, and services (collectively, the “Service”).
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Shadow regarding your access to and use of the Service. By purchasing, accessing, or using the Service, you agree to comply with these Terms and our Privacy Policy.
Effective: June 2, 2025
These Terms of Service (“Terms”) are a legally binding contract between you and Shadow regarding your use of the Service. By purchasing or using the Service, you agree to these Terms and our Privacy Policy.
Shadow uses artificial-intelligence models that may generate inaccurate or misleading output. You acknowledge that: (a) the models are probabilistic and may produce errors, and (b) you are solely responsible for verifying any AI-generated content before relying on it for decisions or sharing it with third parties.
These Terms will be posted within the Service or on the Shadow website for easy access. We may amend these Terms within the scope of applicable laws. When we amend these Terms, we will provide you with reasonable prior notice of the amendment, including the implementation date and the reason for the amendment. If you do not agree with the amended Terms, you may cease using the Service and terminate your account. Continuing to use the Service after the implementation date indicates your agreement to the amended Terms.
To use our Service, you need to create an Account. By doing this, you agree to our Terms and Privacy Policy.
We may not approve your Account if:
If we discover that your Account breaches these rules, we may suspend or remove your access immediately without prior notice. Your Account is personal to you and cannot be transferred. You must keep your password secure and notify our customer support team if you suspect unauthorized use of your Account.
Shadow grants you a personal, non-exclusive, non-transferable license to use the Service according to these Terms and our policies. We reserve the right to monitor, modify, or discontinue the Service, any Service plan, feature, or functionality at any time without notice. Fees may apply based on the Service plan you select. All rights, title, and interest in and to the Service and its components (including all intellectual property rights) remain with us.
You may access and use the Service only for lawful purposes. You agree not to:
You acknowledge that the Service may include AI-generated content that could be inaccurate or misleading. You are solely responsible for verifying such content before relying on it for any purpose.
We reserve the right to monitor your usage and audit your account (on reasonable notice) to verify compliance. We may throttle, suspend, or terminate your access without prior notice if you violate these Terms or if your usage is abnormal, excessive, or potentially harmful to the Service or other users.
If you use the ‘Share to Web’ feature, you are responsible for the content you transfer outside the Service. Your content should not imply it is a message from Taper Labs. You are not allowed to use our logo, name, content, or contact information without permission.
Failure to comply with laws, these Terms, or our policies may result in the suspension or termination of your access to the Service without prior notice.
It is your responsibility to ensure that your use of the Service, particularly the recording feature, complies with all applicable laws and regulations. This includes but is not limited to obtaining any necessary consents from all participants in a recorded meeting. Some jurisdictions require “all-party consent” meaning you must obtain permission from everyone involved in the conversation before recording. Other jurisdictions only require “one-party consent” meaning only one person (you) needs to be aware of and consent to the recording. Shadow is not responsible for your failure to comply with such laws and regulations and you agree to indemnify and hold Taper Labs harmless for any claims arising from your use of the Service in violation of applicable laws.
Certain features of the Service may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are in U.S. Dollars and are non-refundable unless otherwise specified. If a refund is mandated by consumer-protection law in your jurisdiction, the maximum refund shall be limited to fees actually paid for the current billing period. We do not offer refunds or credits for partial use, unused features, or periods of inactivity, except as required by law.
We reserve the right to determine pricing for the Service and will make reasonable efforts to keep pricing information up to date. Prices may change, and we will provide notice of these changes before they apply. We may introduce new plans, features, or pricing models at any time, and promotional offers or discounts may not apply to all users. Continued use of the Service after price changes become effective constitutes your agreement to the updated pricing. All payments are your responsibility, and you must ensure that your payment method is valid and has sufficient funds. We are not responsible for any additional fees charged by your bank, credit card provider, or payment processor.
If we cannot collect fees when due we will notify you and retry your payment method. Failure to cure non-payment within 7 days may result in suspension. During suspension your data is retained for 30 days; after that it may be deleted.
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Taper Labs, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Service, your User Content, or your violation of these Terms.
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Shadow and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any third-party claims, losses, liabilities, damages, judgments, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
We reserve the right to assume the exclusive defense and control of any matter subject to indemnification.
To the fullest extent permitted by law, in no event will Shadow, its affiliates, or licensors be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages—including but not limited to loss of profits, revenue, data, goodwill, service interruption, device failure, or the cost of procuring substitute services—regardless of legal theory and even if Shadow has been advised of the possibility of such damages.
This includes, without limitation, claims arising from or related to:
Shadow is provided on an “as is” and “as available” basis. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
If Shadow is found liable for any claim, our total cumulative liability to you for all claims in any 12-month period will not exceed the total amount you paid us in that period. This limitation applies even if a remedy fails of its essential purpose and survives termination of these Terms.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you in full.
All data, information, communications, text, files, photos, graphics, video, messages, or other materials that you upload, submit, or otherwise provide to the Service (collectively “User Content”) remain your property or the property of the third parties from whom you license such content. You grant Shadow a worldwide, non-exclusive, royalty-free license to use, store, and process User Content to provide, maintain, and improve the Service.
We may provide access to third-party tools or services that we neither monitor nor control. By using these third-party tools, you acknowledge and agree that:
Our Service may also contain links to third-party websites or services. These links are provided for your convenience, and we are not responsible for examining or evaluating their content, accuracy, legality, or any other aspect. We do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.
Any transactions, communications, or interactions you have with third parties—including purchases—are solely between you and the third party. We are not liable for any harm or damages related to such dealings.
We strongly recommend that you carefully review the applicable terms and policies of any third-party site or service before you engage with them. Any complaints, claims, or questions regarding third-party products or services must be directed to the respective third party.
We collect, use, and analyze data and other information relating to the use and performance of the Service and related technologies. This data may be used for our business purposes or disclosed in non-identifiable forms. More information about our data collection and use practices can be found in our Privacy Policy.
You may deactivate your Account and terminate these Terms at any time if you no longer wish to use the Service. If there is a contract term specified in a separate agreement or order form, we will continue to provide the Service even if you deactivate your Account. Your contract will automatically renew unless you provide written notice to us. Any postings not deleted will remain in the Service.
Shadow is intended for reasonable, human-scale usage. We reserve the right to rate-limit or suspend accounts whose monthly usage exceeds five times the average usage of paid customers.
We strive to make the Service available 24/7, excluding scheduled downtime. Neither you nor we are responsible for issues or delays caused by events beyond our control, such as natural disasters, war, terrorism, third-party failures, or governmental actions. We will notify you of such events when possible.
NOTWITHSTANDING, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAPER LABS EXPRESSLY DISCLAIMS ANY AND ALL PROMISES OR WARRANTIES OF ANY KIND REGARDING MATTERS NOT SET FORTH IN THE TERMS OF SERVICE. FOR EXAMPLE, TAPER LABS DISCLAIMS ALL PROMISES OR WARRANTIES RELATING TO THE PARTICULAR FUNCTION OR AVAILABILITY OF CONTENT OR SERVICE INCLUDED IN THE SERVICE, AND THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TAPER LABS SHALL NOT BE HELD LIABLE FOR ANY
MOREOVER, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TAPER LABS, TAPER LABS’ AND TAPER LABS’ AFFILIATES’ OFFICERS, DIRECTORS, PARTNERS, EMPLOYEES, AGENTS AND ADVISORS (TOGETHER, “TAPER LABS PARTIES”) SHALL NOT IN ANY WAY BE HELD LIABLE FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, OR ANY INDIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES IN RELATION TO THE USE OF THE SERVICE, EVEN IF ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH LOSTS OR DAMAGES. YOU EXPRESSLY AGREE THAT TAPER LABS PARTIES’ TOTAL AGGREGATE LIABILITY FOR ANY LOSTS AND DAMAGES HEREUNDER SHALL NOT EXCEED THE TOTAL FEE AMOUNT TAPER LABS ACTUALLY RECEIVED FROM YOU.
Your comments and suggestions are always welcome. You may, at any time, visit the Shadow website and leave your feedback on the Service, or contact our customer support team at support@shadow. Taper Labs will send you various news, announcements, and other information via email or electronic message through the Service. Announcements applicable to all users of the Service will become effective after being posted for at least 7 days.
The Terms of Service apply to the relationship between you and Taper Labs only, and no third party will be entitled to any benefits under the Terms of Service.
If you fail to comply with the Terms of Service, and Taper Labs does not take any action right away, it does not mean that Taper Labs waives its rights. If any sections of the Terms of Service becomes unenforceable due to certain applicable laws, such unenforceable sections will be no longer effective.
These Terms, the Service, and any related actions shall be governed by the laws of the Republic of Korea, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Seoul Central District Court. If you choose to access or use the Service from outside Korea, you are solely responsible for complying with all applicable local laws and regulations.
